Delivery information

Note: As the official distributor, we only process orders within Hong Kong.

SHIPPING TIMELINE
In general, orders will be processed the next working day.

  • All orders have Free Delivery
  • Delivery takes 1 – 4 working days.
  • Working Days: Monday to Friday (excluding Public Holidays).
  • Some remote area may require an extra 1 or 2 working days for delivery.

SHIPPING METHODS
We ship our packages using S.F. Express with two options:

1. Home Delivery
You can have your package sent to a home or office address.

2. S.F Express Self Pick Up
You can also collect your package at the designated S.F. Express Stores or Lockers.

Enter the full S.F. Express pick-up location code in the delivery address form:
e.g. 852TAL – Workshop No. 6, 9/F, Fullagar Industrial Building, Hong Kong Island.

For more detail, please refer to: S.F. Express Store locations

Once your package is ready, you’ll receive a SMS message from S.F. Express with the instructions for the collection.

Secure Payment

We accept the following payment methods:

1. PAYPAL
Paypal is a secure and convenient solution. When making a purchase, you’ll be re-directed to Paypal’s website. Upon a successful transaction, you’ll be re-directed back to our site. This website will not handle any of your credit card information.

2. Visa/Mastercard
You can use your credit card to checkout in Paypal’s website without creating a Paypal account.


3. Other Payment Methods
If you prefer to make the payment through other methods, please feel free to let us know, we will make our best effort to fulfill your needs.

Return Policy

We provides return policy within 7 days after you’ve received the item. Returns are limited to the following circumstances:

  • The received item has a manufacturing or quality defect (subject to ullowine.com.hk’s inspection).
  • A wrong item has been shipped.

For more information, please contact us via our Ticket System here: https://support.iscl.com.hk