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Refund and Returns Policy


Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

We will offer refund to all return orders, please make sure the item meets the following conditions before application:

Defective/ wrong shipped items

  • Please provide a simple descriptions or photos if you received a defective or wrong shipped items.

Each order can apply return once only.

  • For example, if you requested to return 1 item in the order, you can not apply return for other items after return accepted.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us here before you send your item.

Shipping returns

Step 1. Contact us here

  • Please fill in the return form and indicate the return reason, kindly provide a simple descriptions if it is defective/wrong shipped item.
  • When your return is accepted, you may start to return the item.
  • Please understand we won’t process the return without contact us.

Step 2. Return your item

  • When your item is well packed and ready to return, you can choose the following methods to send it back to us :

2a. Pick-up by S.F. Express

  • Fill in the waybill, shipping fee please tick “paid by receiver”.
  • Call S.F. Express service hotline +852 2730 0273 to arrange the pick-up service manually

2b. Drop-off at S.F. Express store or service centre.

  • Fill in the waybill, shipping fee please tick “paid by receiver”.
  • Drop-off at their store or service centre

2c. Return the item with other courier

  • You can also use your own courier to collect the package, please note that the shipping fees of return made with other courier will be borne by the customer.
  • After returning the package, remember to keep the receipt which can be used to track the package.

Step 3. Received the return item

  • We will process the refund within 7-14 business days after received the return item.
  • Refund may take 5 business days or longer to reflect in your bank account.

Unacceptable Return

Please note we will not accept or process the return under the following circumstances:

  • Return request raised after 14 days of the receipt of the item;
  • Items returned without return request;
  • Items sold outside this planform,
  • Items not meeting the return conditions;
  • Invoice or order number not provided or lost;
  • Damaged due to improper washed or used 

Need help?

Contact us here for questions related to refunds and returns.